I consider that one of the best things one may do in counselling, in a crisis situation, is simply to believe the counselee. Not seldom, someone has been talking for some time, yet no one has believed them: “It's not that bad.” “You can cope.” “No, you're not serious,” and so on. OBSERVATION: Of course there are those who come for counselling with ulterior motives, and may not be telling the truth. Yet that does not detract from the above. It may come as a great relief to people finally to be believed.