I have a view, which sometimes seems useful, that someone is bound to snap well before I do. My patience, I tell myself, is surely more. This was tested recently when my Internet connection (through my landlord) failed about ten times in a row, and about ten times in a row it needed to be restored. Finally I wrote a letter to my landlord, so that we could focus -- but didn't send it. Sure enough, a tenant had the same problem, and put a bomb under the landlord. I received an apology and a permanent fix without even asking for it. I said to wife E: "That was an answer to prayer."