Well, here's a response I really appreciate. After all the unfeeling, inattentive, incompetent responses I have seen to e-mails, someone e-mailed me about a problem this morning: "No problem I will chat to [X] don’t stress Rev Thomas Scarborough we will sort it out for you Rev." If only all e-mails had this level of empathy -- although e-mails by their very nature strip away everything but the symbols on a screen.
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