Wednesday, March 13, 2024

Dormant Accounts and Apple Sauce

I've been chasing up some (possibly) dormant accounts -- eight of them. So far, two yielded nothing, but two contained substantial amounts. Four to go. Yet two companies did something disquieting. They "read back" the account numbers to me ... but it was completely different numbers to what I put to them. For example, I put 144922-01 to one company -- they read back 59902010100. This number, they said stridently, had been closed -- one might call the response "apple sauce". One company freely confessed to changing the number -- and continued the inquiry without blinking. If you're caught out, pretend it didn't happen.

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