I sometimes deal with some mad people, so to speak. It may be confusing as to how one might respond. Tell them where to get off? Launch a self-defence? Correct their mistakes? Engage with them patiently? Do an ex verecundiam? Ignore the crazy parts? Given that it's not a criminal situation or a truly lost cause, I often find the way like this: how may I promote this person? There is then usually something that can be said.
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