We had a scheduled power outage yesterday. When the power came back on, it wrecked my garage door mechanism. This looked to be fairly much beyond redemption in the short term, so I decoupled it. I e-mailed someone that Eskom had wrecked my garage door mechanism. They replied, "Our telephone, microwave and television have all been destroyed." Today, therefore, I sent Eskom a bill for damages, inviting them, too, to mutually adjust the amount if desired. I asked them, just to be sure, to refer me to their log of surges and spikes on the grid. OBSERVATION: Will this be handled equitably and smoothly? Will Eskom pay for damages? It is of course highly unlikely, but they absolutely deserve to be billed. Watch this space.
UPDATE: Eskom instructed me, "Resubmit your query," to comply with their e-mail format and data requirements. Which I did. DAY TWO: Eskom wrote, "No records found on Eskom system or you are not an Eskom customer". Of course I am. I sent the necessary proof. DAY THREE: They insisted that I am not an Eskom customer. I sent them additional proof. Rejected. Additional proof. Rejected. And all anonymously.
CONCLUSION: I do not know whether this is Eskom's general strategy. In my case, they rejected all proofs that I was a customer, then required that I submit a customer form. I did not deem this worth a try. It is a logical contradiction that a non-customer should submit a customer form and succeed. I stated for the record that they defaulted on payment.
No comments:
Post a Comment