Tuesday, March 12, 2024

AI Failure

I called a UK services provider today, and was greeted by AI. This was quick and competent, and routed me through to the correct consultant. But after the call, I didn't receive a promised e-mail. I called them up again. The AI asked me: what is this about? I said, "The consultant failed to e-mail me instructions for reactivation." That put the AI into apparent meltdown. It went off on an endless tangent of no relevance to me -- as if it were trying to write an encylopaedia entry -- and it would take no further input. Eventually I terminated the call. It was chewing up my monies.

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