A well known company put up burglar bars for us last week. A company representative gave us first class service. Then came the installation. They forgot the ladder. They forgot fuel. They ran out of mortar. They fudged the measurements. There was significant cosmetic damage. And so on. It's a South African thing, and I suspect that it originates not so much in the workers as in the way that companies operate. The people who really run the operations from day to day do not have an interest in the business, and those who do have an interest in the business do not really run the operations from day to day. Not down to a level where it really matters.
No comments:
Post a Comment