I have found that one of the best things one may do in counselling, in a crisis situation, is simply to
believe the counselee. Not seldom, he or she has been talking for some time, yet no one has really believed him or her: “It's not so bad,” or: “You can cope,” or: “No, really?” and so on.
OBSERVATION: Of course there are counselees who have ulterior motives, and may not be telling the truth. Yet this does not detract from the great need for someone to
believe it.
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