In a busy period, ministers may need to answer a few hundred messages a month. This is not like doing business. Many of those messages will be about spiritual and pastoral things, and may therefore be more or less emotionally charged. I would think that many ministers have the kind of unwritten checklist that I have. Is this pastoral? Is it helpful? Practical? Factual? Hopeful? Does it indicate action? How will this look if it goes public? And so on. OBSERVATION: To the minister, it might seem like hundreds of messages. To the recipient, it may seem like just one. By which I mean, each of those hundreds of messages should be written for just one.
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