One of the best things one might do in a crisis situation is simply to believe the counsellee. Not seldom, he or she has been talking for some time, yet no one has
believed him or her: “It's not that bad.” “No, really?" “You can cope.” And so on.
OBSERVATION: Of course there are those who have ulterior motives as counsellees, who may not be telling the truth. Yet that doesn't detract from the above.
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